Introduction

This is the privacy policy for Kiln Cottage (we, us and our). We are committed to protecting your privacy both online and offline. We appreciate that you expect the personal information you provide to us to be treated legally and fairly and here we explain how we collect information, what we do with it and what controls you have.

This policy covers all of our interactions with our customers, business partners and anyone who is not an employee or contractor of Kiln Cottage. This policy covers how we collect and process personal data via www.kiln-cottage.co.uk and the cookies we apply and use on our Site. It also applies to how we process personal data generally in our business.

The Site is operated by Kiln Cottage.

For the purposes of European and UK data protection law, (the “Data Protection Law”), the data controller is:

KILN COTTAGE
12 THE WAMSES,
BEADNELL, CHATHILL
NE67 5BL

Data protection contact: kiln.cottage12@btinternet.com

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Information we may collect from and about you

• Information you give us. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include:
• information (such as your name, email address and telephone number) that you provide by completing forms on the Site.

You are under no obligation to provide any of the information listed above. However, if you should choose to withhold requested information, we may not be able to provide you with some or all of our services with you.

• Information we collect about you. With regard to each of your visits to our Site or Applications or when you visit us in person we will automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us. We aim to ensure that you cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

 

Disclosure of your information

We share your personal information with:
• Any member of our company.
• Selected third parties including:
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. Legal basis for this disclosure is that it is necessary for performance of the contract between us;
• Analytics and search engine providers that assist us in the improvement and optimisation of our Site and Applications and subject to the cookie section of this policy and your consent;
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. Legal basis for this disclosure is that the processing is necessary for compliance with a legal obligation to which we are subject.
We will disclose your personal information to third parties:
• in the event that we sell or buy any business or assets, in which case it is our legitimate interest to disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy. Legal basis for this processing is that it is in our legitimate interests.
• if Kiln Cottage or substantially all of its assets are acquired by a third party, in which case it is our legitimate interest to transfer to make the personal data held by it about its customers to be one of the transferred assets. Legal basis for this processing is that it is in our legitimate interests.
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you. Legal bases for this disclosure will depend upon the nature of the disclosure but may be the fulfilment of a contract with you or a third party, compliance with a legal obligation; or the pursuit of our legitimate interest to protect the rights, property, or safety of The Office Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

External Links

The Site may contains links to and from external websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or the content of such sites. Please check these policies before you submit any personal data to these websites.

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or Applications; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

Where we store your personal data

All information you provide to us is stored securely on servers provided by trusted third parties. All our third party providers are carefully vetted for data protection compliance. Any payment transactions will be encrypted using industry approved technologies.

If you are based in the UK / European Economic Area (“EEA”) note that your Personal Information may be transferred, processed and stored outside of the EEA, for example in connection with our use of cloud hosted IT systems. In the event that your Personal Information is transferred to, maintained or processed by other parties located in the United States or otherwise outside of the UK / EEA, all such transfers will be made in compliance with applicable law to afford you the same levels of protection as you enjoy within the UK / EEA.

 

Your rights

You have the right under certain circumstances:
• to be provided with a copy of your personal data held by us;
• to request the rectification or erasure of your personal data held by us;
• refuse to provide and – without impact to data processing activities that have taken place before such withdrawal or to any other existing legal justification of the processing activity in question – withdraw your consent at any time;
• to require to not be subject to any automated decision making which produce legal effects on you or affect you with similar significance;
• to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
• to request that your data be transferred to a third party in a structured and machine-readable format;
• to take legal actions as well as to lodge a complaint before the competent data protection regulators.

Additionally, you shall be entitled to object to the Processing of your Personal Data:
• at any time, if your personal data is used for direct marketing purposes; and based on grounds relating to your particular situation, if your personal data is processed for other purposes.

We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes by checking certain boxes on the forms we use to collect your data. You can also object to receiving further marketing at any time without detriment.

You can also exercise the rights listed above at any time, raise a query about this policy, or amend your preferences, by contacting us at:
kiln.cottage12@btinternet.com

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority.

 

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page. This policy was last updated on 04.04.24

 

Complaints

Should you wish to make a further enquiry or complain about how your Personal Information is being handled, you may raise your concern with the Information Commissioner’s Office (the “ICO“). Further details on reporting a concern can be found on the ICO’s website at https://ico.org.uk/concerns/handling/.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

KILN COTTAGE
12 THE WAMSES,
BEADNELL, CHATHILL
NE67 5BL

kiln.cottage12@btinternet.com